Your information matters
Privacy Policy
Last updated: 11 August 2026
Information we collect
When you enquire about or book travel, we may collect your name, email address, telephone number, travel preferences, destination, dates and the information you include in your message. We do not ask you to submit payment-card details through the public contact forms.
How we use it
We use this information to respond to enquiries, prepare travel options, administer bookings, provide customer support, prevent misuse and meet legal or accounting obligations. We do not sell personal information.
Service providers
We use service providers such as website hosting, database, media delivery and communications platforms. They process information only as needed to provide those services and under their own security and privacy obligations.
Retention and security
We keep enquiry and booking information only for as long as it is reasonably needed for the purpose collected, customer support, dispute resolution and applicable legal requirements. We use access controls and reasonable technical safeguards, but no internet service can guarantee absolute security.
Your choices and rights
You may request access to, correction of or deletion of your personal information, subject to applicable law and legitimate record-keeping requirements. You may also ask us to stop using your information for direct marketing.
Cookies and analytics
The public website may use essential local storage to remember preferences and improve loading. Optional analytics should only run after consent. You can clear stored site data using your browser settings.
Contact us
For privacy questions or requests, email info@eclaadventures.co.ke or call +254 119 518 059.