Plan with confidence
Booking Terms & Conditions
Last updated: 11 August 2026
Website enquiries
Submitting an enquiry or booking request does not by itself confirm a reservation. A booking is confirmed only after Ecla Adventures issues written confirmation and any required deposit or payment has cleared.
Prices and inclusions
Displayed prices may be indicative, per person or subject to availability and exchange-rate changes. Your written quotation will state the currency, inclusions, exclusions, taxes, payment schedule and validity period that apply to your trip.
Traveller responsibilities
Travellers are responsible for providing accurate names and details, reviewing confirmations promptly, holding valid passports and obtaining required visas, vaccinations, insurance and entry documents. We can assist with these requirements but final admission decisions belong to the relevant authorities.
Changes and cancellations
Supplier and Ecla Adventures cancellation or amendment charges vary by booking. The specific terms supplied with your quotation and confirmation take priority. Some airfares, accommodation rates, permits and promotional packages may be non-refundable.
Travel insurance
Comprehensive travel insurance is strongly recommended and may be required for some trips. It should cover cancellation, medical care, evacuation, baggage and the activities included in your itinerary.
Suppliers and events beyond control
Flights, hotels, transport and activities may be provided by independent suppliers. Schedules and itineraries can change because of weather, safety, government action, supplier disruption or other events beyond reasonable control. We will make reasonable efforts to offer suitable alternatives.
Website use
Website content is provided for general information and may change without notice. You may not misuse the website, interfere with its operation, submit unlawful content or attempt unauthorized access to its systems.
Questions
Ask us for the package-specific terms before paying. Contact info@eclaadventures.co.ke or +254 119 518 059.